Shipping Policy
All our orders will always have Free Shipping* as we believe that service is the part of your product.
- We ship out the order the following day in case of weekdays depending upon the time you have placed the order. In case of weekend or public holidays, we make it on the upcoming working day.
- It ideally takes about 3-5 days from your order to be shipped to you. Do email us to find more about our work ethic & processes.
- In case where the product marked successfully delivered to you but you haven’t received it, please contact us within 3 days of such occurrence.
*Free Shipping – Free shipping is only applicable on the first successful delivery. In case the order is returned back to us due to a cancellation by the customer, the next attempt would be paid.
Return Policy
You can return products purchased from i-Tecza within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
- Create a ‘Return Request’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
- We offer pick-up facility in selected locations basis our courier serviceability.
- If reverse pick-up option is not available at your location you can self-ship the product to us
What is i-Tecza Convenience Fee?
A Convenience Fee of Rs. 25/- will be applicable to the orders
- If the order is canceled, lost or un – delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.
- If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self – ship your returns, we will reimburse self – shipment charges based on i-Tecza Returns Policy. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non – refundable irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.